Frequently asked questions

Sign up for a 14-day free trial with full access to all features. No credit card required. Start immediately after registration.

Yes. BROX Connect works with Meta WhatsApp Business API. You need a verified WhatsApp Business Account to connect.

Most teams are up and running in under 30 minutes. Connect your WhatsApp number, invite your team, and start responding to customers.

Yes. You can import contacts via CSV or XLSX. We detect duplicates and help you merge them.

We accept all major credit cards, debit cards, and PayPal. Annual plans are billed via Stripe.

Yes. Upgrade or downgrade at any time. Changes take effect immediately and are prorated for the current billing period.

Yes. Annual plans save approximately 17% compared to monthly billing. You pay for 10 months and get 2 months free.

You will receive notifications as you approach your limits. You can upgrade your plan at any time to increase limits.

The number depends on your plan. Starter includes 1 number, Professional includes 3, and Business includes up to 10 numbers.

Yes. You can migrate your existing WhatsApp Business number to BROX Connect. Our support team will guide you through the process.

We support text, images, videos, audio, documents, stickers, locations, and contact messages through the WhatsApp Business API.

Template messages are required for proactive outreach (notifications, alerts). Free-form messaging is available for replying to customer-initiated conversations within the 24-hour window.

Our AI analyzes the conversation context and suggests relevant replies. Agents can accept, edit, or ignore suggestions.

Yes. Use our visual workflow builder to create custom automations with triggers, conditions, and actions. No coding required.

AI features support multiple languages including English, Arabic, Spanish, French, German, Portuguese, and more.

Yes. You can provide custom knowledge base content that the AI uses to generate contextually relevant suggestions.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 compliance and regular security audits.

Yes, messages are stored securely to provide conversation history. You can configure data retention policies in settings.

Yes. SSO is available on the Business plan. We support SAML 2.0 and OAuth 2.0 providers including Google Workspace, Azure AD, and Okta.

Yes. You can export your data including contacts, conversations, and analytics reports at any time in CSV or PDF format.