All features
Everything you need to manage WhatsApp customer communication.
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Shared Inbox
A modern shared inbox designed for team productivity. All WhatsApp conversations in one place.
- Real-time conversation updates with WebSockets
- Assign, unassign, and reassign conversations
- Internal notes with team mentions
- Conversation statuses: open, pending, resolved, closed
- Search across all messages and contacts
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Team Collaboration
Built for teams. Coordinate responses, share context, and track performance together.
- Team member presence and availability
- Conversation assignment and routing
- Internal notes and mentions
- Role-based access control
- Activity audit logs
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🤖
AI Assistant
Artificial intelligence that helps your team respond faster and work smarter.
- AI-suggested replies based on conversation context
- Automatic conversation summaries
- Real-time sentiment analysis
- Language detection and translation
- Intent classification for routing
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⚡
Automation Engine
Automate repetitive tasks with a visual workflow builder. No coding required.
- Visual workflow builder with drag-and-drop
- Trigger-based automation (message, contact, schedule)
- Condition branching and delays
- Auto-reply and welcome message workflows
- Business hours and holiday scheduling
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📊
Analytics & Reporting
Actionable insights into your team performance and customer engagement.
- Real-time conversation dashboards
- Response time and resolution time tracking
- Agent productivity reports
- Campaign delivery and read rate analytics
- CSV and PDF export
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📱
WhatsApp Integration
Deep integration with Meta WhatsApp Business Platform.
- Connect multiple WhatsApp Business Accounts
- Template message management and preview
- Media upload and download (images, video, audio, docs)
- Webhook-based event processing
- Message status tracking (sent, delivered, read)
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🔌
REST API
Extend and integrate BROX Connect with your existing tools and workflows.
- Full REST API for contacts, conversations, messages
- Personal access tokens with scopes
- Webhook endpoints for real-time events
- Rate limiting and usage tracking
- Comprehensive API documentation
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Enterprise Security
Your data is protected with industry-standard security practices.
- End-to-end encryption for messages
- SOC 2 compliant infrastructure
- Role-based access control (RBAC)
- Two-factor authentication (2FA)
- Audit logs for all activities
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🏢
Multi-Organization
Manage multiple organizations from a single platform with complete isolation.
- Organization-level data isolation
- Custom branding per organization
- Organization-specific settings and roles
- Cross-organization reporting
- Centralized billing and administration
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